Our Commitment to you

Our Hearing Aid Patient Charter is dedicated to:-

	Enabling you to hear the best you can with the hearing you have
	Using the most appropriate hearing aid system
	Backed by quality service and aftercare for life

Initially there are three points of contact to ensure that together we help you hear better - notably:-

1. The Free Hearing Test

2. The Fitting Process
On the day or within a few weeks if a custom-made hearing aid is required.

3. The Progress Call
Soon after fitting - to make sure you are satisfied with the performance and operation of the hearing aids.

This is followed by our Long Term Commitment - involving routine service calls free of charge.

The Hearing Test

The consultation will comprise of different hearing assessments all carried out to the British Society of Audiology standards:-

Hearing History Evaluation

This allows us to understand your problems so we can direct you to the right solution.

Otoscopic Observation

An examination of your outer ear, canal and tympanic membrane (ear drum) with the aid of an otoscope.

Audiometric Evaluation

A presentation of sounds to determine the minimum decibel levels that you require to just hear different tones.

Full Explanation of Results

An opportunity for you to understand your hearing and how it can be improved.

Demonstration of Improved Hearing

With a suitable hearing system, we can demonstrate the benefits you can expect from correctly prescribed hearing aids.

Selecting your Hearing Solution

The point at which your needs are matched to the right hearing system that meets both your hearing and cosmetic requirements.

The Fitting

We will return with your hearing solution to explain all that you need to know about how to hear better, the fitting will comprise of explanation and demonstration on:-

	Inserting and removing of your hearing aids
	Use of any additional features
	Battery changing
	Cleaning and maintenance to ensure optimum performance and hearing
	Overnight Storage
	Setting of a rehabilitation program to enable you to adjust to a new hearing experience
	Explanation of ongoing service and support

The Progress Call

We are confident that you will be completely satisfied with your new hearing aids. Every new user is contacted to discuss their new hearing experiences.

If required, a further visit will be offered at no charge to you so that any advice or assistance can be provided.

Our Long Term Commitment

Our services to you are not short term but will last for the life of your hearing aids. We will contact you regularly to offer on-going hearing assessments and hearing aid maintenance or reprogramming if appropriate.

This same service is available upon request and also at no charge.

If you like any further information or would like to ask about a FREE HEARING TEST, then please call us on FREEPHONE 0800 612 7992.